Home / Sam Help Hub / Workflow Secrets: Behind The Systems Accelerator Manager Software

đź§© The Story Behind the Systems Accelerator Manager (SAM)
SAM isn’t just a tool - it’s the result of decades of experience, innovation, and a deep commitment to helping real estate agents build better businesses while reclaiming their time. At Workflow Secrets, we believe that success shouldn’t come at the cost of your personal life.

Here’s a look at the mission, values, and people behind the software.

🌟 Our Mission: Helping Agents Find Freedom Through Systems

Our mission is simple: To help every real estate agent we meet build a more productive, efficient, and successful business using modern technology - without sacrificing the time, relationships, and personal freedom that make life truly meaningful.

SAM was created to simplify the complex systems and workflow automations that often overwhelm agents. Instead of forcing you to become a tech expert, SAM does the heavy lifting - so you can focus on growing your business and living your life.

🇺🇸 Our Values: Hard Work, Innovation, and Integrity

Workflow Secrets was founded on American values of hard work, integrity, and perseverance. We believe in the power of entrepreneurship and the freedom to build a better future for ourselves, our families, our communities, and this great Country, the United States of America through each persons active pursuit.

We’re guided by a deep respect for the men and women who made that freedom possible - and we work every day to honor their legacy by helping agents build businesses that provide both financial success and personal freedom.

⚖️ Our Core Values: The Principles We Live By

Everything we build, teach, and implement follows these principles:

Daily Growth: Never stop learning and improving.
Inspiration: We aim to spark creativity and action in everyone we serve.
Forward Action: Progress beats perfection - small goals of becoming 1% better every day lead to big results.
Respect: Treat clients, partners, and colleagues with genuine respect.
Positive Intention: Assume the best, act with kindness.
Relentlessness: Pursue goals with passion and resilience.
Personal Ownership: Take full responsibility for our work and our outcomes.
Grit: Persevere through challenges.
Humility: Stay grounded, no matter how successful we become.
Gratitude: Appreciate every client, every opportunity, every day.
Servant Leadership: Lead from the front to help others see the path, walk it with you, and succeed by your side.

These aren’t just words - they’re the foundation of our culture, the driving force behind SAM, and the reason we’ve built a community of agents who trust us to help grow their businesses.

The Vision for the Future of Real Estate CRM

SAM is expanding its integration capabilities to help you do even more with ease.

We believe we’re on the cusp of a radical transformation. The CRM, as we know it today - a system where agents manually input data, build workflow automations, and spend hours behind a desktop - will become obsolete in the next two to three years. 

Instead, agents will be working alongside a new kind of partner: AI-powered systems designed not just to store information but to actively understand their business, anticipate their needs, and execute tasks seamlessly on their behalf.

At the heart of this future lies a team of AI-Agents, integrated into a dynamic backend system that does what traditional CRMs could never achieve. 

These AI-Agents will handle everything: automating workflows, managing leads, scheduling follow-ups, and creating personalized, high-impact content - without the agent ever needing to dive into the technical depths of the system. 

Instead of being tethered to a desktop late into the evening, agents will be free to engage with their systems while on the go, as if they were speaking to a trusted team member who knows their business inside and out.

Imagine this: You’re on your way to a listing appointment, and instead of digging through notes or logging into a system, SAM briefs you in real time. It tells you about the potential buyer’s preferences, their last interaction with you, and any relevant details - so you walk into the meeting confident and prepared.

The system has already sent them a personalized follow-up email confirming the meeting, and once it’s over, SAM automatically triggers the next steps - whether that’s an automated thank-you message, a property tour reminder, or a task for you to check back in two days.

This isn’t just about automation for the sake of efficiency. 

It’s about creating a partner in crime, a system that works with you, not against you, ensuring no lead is forgotten, no task is missed, and every client experience feels personal and meaningful. SAM is designed to fill the gaps in an agent’s day, from managing operational details to helping you uncover hidden opportunities you might otherwise miss.

We know the challenges agents face today - 14-hour days, 6 days a week, constantly juggling appointments, client follow-ups, and administrative work. And we know that many agents either don’t have the time or the technical know-how to fully utilize the CRMs they’ve invested in. 

That’s exactly what we’re fixing. We’re eliminating the overwhelming complexity and replacing it with something intuitive, conversational, and intelligent.

SAM is laying the groundwork right now!

Our modern workflow automations via Routines already trigger on key milestones and important dates, ensuring no step is skipped. 

By focusing on specific, actionable tasks - rather than overwhelming agents with massive, complex workflows - SAM helps agents tackle their day one win at a time. And because SAM’s automations draw from the context gained within the CRM, every communication feels natural and personalized, building deeper trust with leads and clients.

But this is just the beginning. Soon, SAM won’t just be automating tasks - it’ll be your coach, your assistant, and your strategist. 

SAM will analyze your interactions, provide real-time insights on your leads, and guide you on how to engage them effectively. It will understand your voice, your style, and your goals, creating tailored content and communication plans without you having to lift a finger. 

As SAM learns more about your business, it will remove operational barriers and free you to focus on what you do best - building relationships, closing deals, and helping dreams come true.

And here’s the best part: You won’t need to be a tech expert to succeed. 

SAM will be easy to use because it’s designed to work alongside you, not the other way around. Whether you’re chatting with SAM for updates, reviewing a personalized message it drafted, or approving the next step in a transaction, the system will feel like an extension of you.

We believe this is the future of real estate technology: a living, breathing CRM that feels like a trusted partner. The systems of tomorrow won’t just store data - they’ll actively collaborate with you, optimizing your business and giving you the freedom to spend more time doing what really matters. 

No more late nights stuck at a desktop, no more building workflows from scratch, and no more lost leads due to oversight. Instead, agents will wake up each day knowing SAM has their back, keeping their business running smoothly, efficiently, and with purpose.

This is the future we’re building with SAM. A CRM that’s intuitive, proactive, and human-centered. 

One that doesn’t just support your business - it drives it forward, filling gaps, coaching you through challenges, and making sure you never miss a beat. 

We’re not just creating a tool. We’re creating the future of how agents will work, thrive, and redefine success in real estate. And it starts here, with SAM paving the way.

Let’s make it happen together. Let’s change the game.

👥 The Founders Behind the Vision

👓 Mark Stepp – The Systems Architect

Mark Stepp has been designing, developing, building, and engineering software systems since 1983 for real estate, lending, title, escrow and insurance industries. 

As a co-founder of Workflow Secrets and the architect behind SAM’s Routine automation engine, Mark brings decades of experience in:

CRM Development
Workflow Automation
Relationship Scoring
Predictive Analytics

Before co-founding Workflow Secrets, Mark was the Founder and Architect of the pre-SaaS AdvantageXI software system under Mark-It-Systems.

Then the Chief Innovation Officer and Lead Architect Realvolve Workflow System, where he pioneered tools like the Relationship Scoring and Predictive Revenue Engine.

But beyond his technical mastery, Mark is known for his relentless curiosity and love of teaching. Over the years, he’s hosted countless webinars, training sessions, and live events on:

CRM Strategy
Systems Thinking
Workflow Automation Development
AI’s Role in Real Estate

Mark has become a featured keynote speaker at real estate and technology conferences across the country - helping business professionals and real estate agents simplify their systems and reclaim their time.

🌌 Life Beyond the Code - When Mark's not innovating for Workflow Secrets, he enjoys:

Astronomy: A lifelong astrophysics enthusiast, Mark spends evenings stargazing with his high-powered telescope. He loves learning about cosmic phenomena, tracking meteor showers, and sharing the wonders of the universe with friends and family. (Ask him about black holes—he'll happily explain for hours.)

Martial Arts: Mark is a black belt in TaeKwonDo, with years of disciplined practice. He believes the focus and persistence developed in martial arts directly translate into the systems-first mindset that makes SAM so powerful.

Chiefs Football: A passionate Kansas City Chiefs fan - Mark rarely misses a game. During football season, you’ll find him proudly cheering for the Reeeeeeed Kingdom!

Mark has a Bachelor of Science in Computer Science from Southwest Baptist University and resides in Bolivar, Missouri with his wife Kathy, where they successfully raised four children, Savannah, Cody, Jake & Makenzie into adulthood.

Mark is an Eagle Scout, and an industry leading computer scientist and software engineer.

Fun fact: Mark once said, "Now I just need a DeLorean" - proving his love for time travel goes beyond just productivity systems.

🎯 Cody Stepp – The Growth Strategist

Cody Stepp is the Marketing & Growth Director and Co-Founder of  Workflow Secrets, as well as the creator of the Systems Accelerator Manager (SAM) - an AI-powered platform designed to simplify and scale real estate businesses.

Since 2019, Cody has worked across multiple roles in the real estate software industry, gaining hands-on experience in:

Customer Success & Training
AI-Driven Content Development
Real Estate Marketing & Sales
Software Design & System Automation

Cody’s passion for systems thinking and practical automation came from working directly with agents - seeing firsthand how disorganized processes and outdated tools stole valuable time from their businesses and personal lives. Driven to solve this challenge, Cody created SAM.

Cody has spoken at business events, real estate conferences, online summits, and training events, teaching business professionals and agents how to leverage AI and simplify their systems, grow and scale successful businesses, and the power of delivering a world class experience.

🌎 Life Beyond the Office -

 While Cody loves developing better tools for agents, he believes that systems should ultimately help people work less and live more. When not crafting new features for SAM, you’ll likely find him:

On the Mats: A blue belt in Brazilian Jiu Jitsu under fourth-degree black belt Professor J.W. Wright. Cody loves the strategic and mental challenge of BJJ, applying many of the same principles of discipline and resilience to his work with SAM.

Exploring Underwater Worlds: A PADI-certified Open Water Scuba Instructor with over two weeks of logged time at depth. Cody enjoys diving in oceans around the world, always chasing the next great reef or wreck site to explore. (Warm water, please - no cold dives if he can help it!)

Challenging His Limits: Cody has completed the 75Hard program three times and the full LiveHard program once. He thrives on pushing himself to develop grit and mental fortitude - knowing that these habits carry over into his leadership and mission to serve agents with integrity and clarity.

Cody has a Bachelor(s) of Arts in Visual Communication & Graphic Design and a Masters of Communication in Integrated Marketing Communications from Drury University. 

As a self-described 'salted-granola soul', he’s lived in California, Missouri, and various regions of Florida, always staying connected with Workflow Secrets' mission of helping agents build better businesses with better systems.

Cody is also an Eagle Scout, an accomplished American Graphic Designer, and a DII UCA National Champion Cheerleading Coach.

💡 Cody’s Vision for SAM:

"AI is supposed to make your life easier - not more complicated. 

I built SAM to help agents spend less time 'managing software' and more time building relationships, closing deals, and living their lives."

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About the Systems Accelerator Manager (SAM)

SAM is an AI-powered tool designed to help real estate agents and teams run and grow their business with less effort.

It places generative AI at the heart of your business operations, combining custom contact management, workflow automations, and smart databases for contact, properties, transactions, and listings. SAM eliminates the time-consuming process of building systems, letting you focus on what matters most - strengthening client relationships and closing deals.

With SAM, you can generate resources, manage leads, and stay on top of client communication without being buried in manual tasks. At Workflow Secrets, we believe that freeing your time with AI doesn’t just improve business, it gives you more time for the things that matter most - friends, family, and hobbies.

As we reach for this goal, SAM will continue to evolve, helping agents spend less time managing software and systems behind a screen, and more time getting conversational support - working in the background to prepare, learn, build, and execute - while you deliver a world class client experience, every time.

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Remote Office - St. Louis, Mo

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