Home / Sam Help Hub / Workflow Secrets Systems Accelerator Manager: Refund Policy
Workflow Secrets Systems Accelerator Manager: Refund Policy
Workflow Secrets Systems Accelerator Manager: Refund Policy
At Workflow Secrets, we aim to create a fair and transparent experience for our users. We understand that circumstances change, and there might come a time when you need to cancel your account with us. When this occurs, we ask that you follow the proper Account Cancelation Process. If this is not followed, your account will not be eligible for a refund.
If the Cancelation Process was followed and a monthly renewal for your software subscription has occurred, below you will find our refund policy and the steps to take to ensure this error is corrected. Please read it carefully and feel free to contact us if you have any questions, however, as a small business - exceptions to this policy are not made.
1. Refund Eligibility:
Cancellation Notice: To be eligible for a refund, users must send a cancellation email to Cancel@workflowsecrets.info no later than 48 hours (2 business days) before their monthly renewal date.
New Billing Cycle: No refunds will be offered once a new billing cycle has begun, account may however be canceled to prevent future renewal on the following month. Please ensure that you follow the cancellation process within the specified timeframe.
2. Data Deletion:
Permanent Deletion: Please note that once an account is canceled, all account details, data, and information will be permanently deleted. This is an effort on our part to ensure we hold security and customer privacy at the forefront of our minds at all times.
Data Retrieval: It is the good-faith responsibility of the canceling account holder/user to ensure that all necessary data is removed before the cancellation process. Data cannot be retrieved after the cancellation process is complete.
Action Required: We strongly advise account owner/users to take appropriate measures to back up or transfer any essential data before initiating the cancellation process.
3. Refund Process:
Requesting a Refund: If eligible, users can request a refund by following the cancellation process detailed in our Account Cancellation section.
Confirmation: Our team will respond via email to confirm the refund request and provide details on the processing time (typically 7-10 business days).
Payment Method: Refunds will be processed to the original payment method used during the subscription/renewal, and refunded amounts cannot be directed, transferred, applied, or sent to any payment method, user, or party other than the original. We appreciate your understanding in this step to ensure customer financial safety & security.
4. Exceptions and Clarifications:
No Partial Refunds: We do not offer partial refunds for unused portions of a subscription. No exceptions will be made - even for family, friends, and professional relationships.
Additional Queries: For any additional questions or specific situations not covered in this policy, please contact us directly at help@workflowsecrets.info.
Conclusion:
This refund policy is a vital part of our commitment to fairness and transparency. By understanding and following the guidelines set forth here, we hope to make any transitions smooth and uncomplicated. On occasion we fail too. In these moments we extend our deepest apologies and will work to remedy the situation amicably and fairly to the best of our abilities. Our goal is to sever our relationship with not only feelings of goodwill but warm-hearted favor and friendship for you having placed your trust in our hands while worked with us.
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