Calling your clients, prospects, or sphere shouldn’t feel like a chore. But for most agents, it does, not because they’re lazy, but because the process is broken.
You either stare at your CRM and try to figure out who’s “worth” calling today, or worse, you avoid calling altogether because you don’t have the time, energy, or mental load to track down what’s happened, what was said last, or even what their name is.
You tell yourself you’ll get to it later, and later rarely comes.
I (
Cody) know this because I’ve lived it from both sides. Before starting Workflow Secrets, I spent a full year doing cold-outbound sales calls for a major real estate CRM company. I’d sit at a desk while the system dialed 10 numbers at once, and whoever picked up first? That was my shot!
I had three seconds to glance at a screen, skim a name, and try to sound like I wasn’t blindsiding someone with a pitch.
It wasn’t about connection, it was about velocity, volume, and 100+ dials a day. It felt robotic (I was accused of being a robot a few times even), it didn’t work, and at the end of all of it, it left me feeling like sales wasn't for me.
That experience stuck with me! Not just because it was frustrating, but because I realized that’s what most agents go through every day.
Not with software like SAM, but with their own clients.
They want to stay in touch. They want to follow up. They want to check in, connect, build trust, and forge relationships... But when the systems they use don’t support that kind of work, those good intentions fall apart.
When Mark and I decided to add a Call List into SAM, we took this (informed trauma really), and worked to ensure SAM had the dial-out system I would have loved to work in, then we validated it with the boots-on-the-ground agents who use Call Lists to run successful real estate businesses.
SAM fixes that, not by adding more to your plate, but by curating the right conversations, at the right time, with the right information to make every call count.
Your Call List inside SAM isn’t just a static list of names pulled from your database, and a connected dial tone and outbound number. It takes advantage of the who power of SAM and the insights we gain from our ground-up use of AI. During the call you can generate Talking Points based on insights you have gathered in the contact, record transcripts to allow you to review your calls, and for SAM to gather key details, and review the sentiment of the call.
Then once the conversation ends, SAM picks up where you leave off. It logs the call, updates the contact’s record with insights you gained, kicks off the right Routines, and lets you know if a follow-up is needed down the line.
No double entry. No sticky notes. No forgetting to check the box.
So when you start the call, you’re not guessing, you're not stressing over what to say when the convo goes dry, and you don't need to worry about what notes need to be jot down. You’re prepared. And more importantly, SAM has your back!
The result? More meaningful conversations, fewer missed connections, and a calling rhythm that works with you, not against you.
For the first time, agents aren’t left trying to remember what to say or who to say it to. They’re walking into every call with confidence, because their system is finally working for them.
This isn’t a call list. It’s a communication engine, disguised as your daily to-do list. And it’s one of the most powerful parts of SAM.